ISO-20000-1
Information technology — Service management system requirements
Requirements for establishing, implementing, and continually improving a service management system (SMS). The international certification standard for IT service management, aligned with ITIL practices.
- Document
- ISO/IEC 20000-1:2018
- URL
- https://www.iso.org/standard/70636.html
- Label
- Standard
- Keywords
- IT service management SMS ITIL service delivery service level management certification
Domain: Software Engineering · Standard