ITIL
Information Technology Infrastructure Library
IT service management (ITSM) framework defining practices for aligning IT services with business needs. Covers service strategy, design, transition, operation, and continual improvement. The globally dominant ITSM reference framework.
- Document
- ITIL 4 (2019)
- URL
- https://www.axelos.com/certifications/itil-service-management
- Label
- Publication
- Keywords
- ITSM IT service management service strategy service design continual improvement incident management change management
Domain: Methodologies and Frameworks · Publication